From: http://www.bizjournals.com/boston/news/
All business owners struggle with how to get more sales without feeling sales-y — preferably by inspiring the ‘yes’ rather than awkwardly dodging and converting the “no.”
Here are three ways to make sales a lot more profitable and far less awkward.
1. Sell where you are most comfortable
In other words, don’t force yourself to schedule every sales conversation in person if the prospect is going to see your sweaty arm pits from across the table. Likewise, if you hate selling by phone, don’t do it.
Consider how and where you’re best able to sell effectively and funnel all sales conversations into that medium.
This flies in the face of conventional (and leading) sales wisdom. I’ve been told by very reputable sales leaders to sell via phone and, as often as possible, via face-to-face conversations and live webinars.
I can’t deny that the research backs these suggestions. But that research doesn’t factor in my own strengths, preferences and opportunities — something every business owner must do if they want to dread sales less and make more money within their market.
My core strength is in the written word, so I rely on this skill to sell — very effectively — via email or direct mail. I encourage women in business to do the same: to sell where and how they are most comfortable, research be damned. When you are dreading the sales conversation, often due to a well-intentioned effort to conform to a prescribed (but not fully customized) selling strategy, you’ll sell less and dread more.
2. Think of the “ask” as a generous invite
You’re not pressuring, pleading or pushing the prospect. You’re simply inviting them to work with you in one capacity or another.
Never lose sight of the benefit you offer your market. Really define — in your own mind — the problem you solve, the benefit you offer and why they should choose to work with you over any other option they may have available to them.
This will allow you to enter every sales conversation firmly rooted in your own value, making the invite a generous — rather than a greedy or needy — offer.
3. Treat them with respect, and — here’s a critical nuance most sales gurus leave out — demand respect in return
Treat your prospects with the respect they deserve. This means no pressuring; no “canned language” designed to avert, ignore or belittle their objections; and also accepting no for an answer.
But you also should demand respect from the prospect. This means non-responders (those that “disappear” after speaking with you at length, as soon as you make the “ask”) are sent a “final notice” email or letter letting them know that you’re interpreting their silence as a “no” and will be withdrawing the invite to work with them. (You’d be surprised how effective this “final notice” is in generating a positive response!) This also means that you’re never pleading or changing terms or breaking your own rules to make the sale.
Your ideal clients are out there, waiting for you to swoop in and solve whatever problem you solve. They need you and these three tactics will help you convert more of these prospects into clients, without feeling awkward, sales-y or pushy.
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