5 keys to excellent customer service



5 keys to excellent customer service

From: http://www.bizjournals.com/

If businesses value high customer satisfaction, why are there so many dissatisfied customers?

Although all businesses say they want their customers to be satisfied, what is more difficult to identify is how they and their customers define satisfaction.…

?7 characteristics of great bosses



?7 characteristics of great bosses

From: http://www.bizjournals.com/

When it comes to helming a small business, there are plenty of insights available about industry leadership and strategic thinking. But what makes someone the kind of boss that employees want to work for? That’s the question really …

3 secrets to international expansion



3 secrets to international expansion

From: http://www.bizjournals.com

In January, after experiencing consistent growth, it was time for my company to consider expansion into the international market.

Aiming for success from the starting gate, I sought wisdom from Edward van Leent, who has been the chairman …

5 questions super-achievers must ask themselves



5 questions super-achievers must ask themselves

From: http://www.bizjournals.com

We love winners.

We watch the Academy Awards, the Super Bowl, the Olympics, and we hear the words of revered coach Vince Lombardi: “Winning isn’t everything, it’s the only thing.”

Ponder this: If you are determined to be …

7 ways leaders can strengthen emotional intelligence



7 ways leaders can strengthen emotional intelligence

From: http://www.bizjournals.com/

When I reflect on my own personal and professional growth over the last several years, I’m reminded of the many things I’ve learned. I’m also reminded of how blessed I’ve been with many opportunities for personal and professional …

3 critical factors to outstanding leadership



3 critical factors to outstanding leadership

From: http://www.bizjournals.com/

Strategic projects are critical in every business sector, and having the right kind of leaders is necessary for your projects to achieve their full potential. There are three critical factors that organizations need when it comes to leadership.…

How to develop high-potential leaders



How to develop high-potential leaders

From: http://www.bizjournals.com/

Stepping into any new position can be an exciting yet potentially challenging time for a professional, his or her team, and the organization.

For anybody acquiring a leadership role, goal-setting and employee engagement are vital to both immediate …