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5 keys to excellent customer service



5 keys to excellent customer service

From: http://www.bizjournals.com/

If businesses value high customer satisfaction, why are there so many dissatisfied customers?

Although all businesses say they want their customers to be satisfied, what is more difficult to identify is how they and their customers define satisfaction.…

?7 characteristics of great bosses



?7 characteristics of great bosses

From: http://www.bizjournals.com/

When it comes to helming a small business, there are plenty of insights available about industry leadership and strategic thinking. But what makes someone the kind of boss that employees want to work for? That’s the question really …

3 secrets to international expansion



3 secrets to international expansion

From: http://www.bizjournals.com

In January, after experiencing consistent growth, it was time for my company to consider expansion into the international market.

Aiming for success from the starting gate, I sought wisdom from Edward van Leent, who has been the chairman …